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Privacy Policy

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At Sway Charts Pty Ltd ("Sway Charts," "we," "us," or "our"), we prioritize your privacy and are committed to protecting the confidentiality of the information you provide. Your personal data will only be shared with third parties when necessary for delivering requested services, as outlined in our privacy policy.

About Us

Sway Charts is responsible for and the sole owner of the api.swaycharts.io and swaycharts.io websites ("Websites"), Sway Charts mobile and desktop applications, and Sway Charts services (each, a "Service"). Information is collected from users in various ways, as detailed in this privacy policy. This policy pertains to the personal data collected when you visit our Websites or use our applications or services. It covers the types of data collected, the purposes, the lawful basis for processing, storage procedures, and information-sharing practices. By using our Service or providing your personal data, you agree to accept the terms of this privacy policy. Please read it carefully. If you disagree with this policy at any time, kindly cease using our Services.

Definitions

Personal Data

Any information that relates to you from which you can be identified.

Consent of the data subject

Freely given, specific, informed, and unambiguous indication of the data subject’s will.

Data Controller

Natural or legal person determining the purposes and means of personal data processing.

Data Retention

The period the Controller keeps your data.

Legal Basis

Legal justification for processing personal data.

Processing

Operations performed on personal data, whether automated or not.

Third Party

Person, authority, or body other than the data subject, controller, processor, or those authorized by them.

Data
We collect and process:   – Emails – IP address – Web Analytics   We receive data from third parties, such as providers of trading platforms you select for using our services, which may include but is not limited to, full names and email addresses.
As individuals who have been our customers, both present and past, we may periodically send you marketing communications.
Purpose
We handle data pertaining to the configuration of your user account and utilize your personal information for communication purposes related to our services.   We utilize your personal information to deliver functionality, address issues, analyze performance, rectify errors, and assess the usability and effectiveness of Sway Charts Services.
Communication from marketing pertaining to our services, as well as updates about events in which we are involved. These communications specifically focus on our services and products.
Legal basis
Our retention of contact information, including your email address, is grounded in our legitimate interest to enhance our products/services and foster business growth.   We ask for your Consent to process your personal information for specific purposes. You have the option to withdraw your consent at any time, and upon doing so, we will cease the processing of your personal information for that specific purpose. Importantly, the withdrawal of consent does not impact the lawfulness of processing based on consent that occurred prior to the withdrawal.
If we have provided you with our services, we can from time to time send you marketing communications based on our legitimate interest.
Data retention
This information is maintained continuously until either you opt to unsubscribe or delete your account.   Information collected via cookies, web page counters and other analytics tools is kept for a period of up to 12 months from the date of the collection of the cookie of the relevant cookie.
To send business communications without your given consent, personal data are processed for no longer than necessary to the purposes for which we have collected or otherwise processed them.

Cookies and Other Identifiers

Sway Charts utilizes cookies and similar tools to enhance user experience, deliver services, improve marketing, and understand customer usage. Users can manage cookies based on applicable laws.

Storage and Data Safety

Security measures are in place to prevent information loss, alteration, or unauthorized access. Encryption protocols, physical safeguards, and limited access are employed.

Storage Limitation

Personal information is retained for continuous use of Sway Charts Services and as required by law. Retention periods are specified in the table above.

Data Sharing and Transfers to Third Parties

Personal data may be transferred to affiliates, service providers, and third-party partners for operational assistance. These entities are contractually obliged to protect data in accordance with legal provisions. We are committed to providing you with the necessary support and information to ensure that you can exercise your rights effectively.

Your Rights

Include but are not limited to:-

Right to Information

The right to be informed about how your data is being collected, processed, and used, including the purposes of the processing and any third parties involved.

Right to Access

The right to request and receive a copy of your personal data held by an organization, as well as information about how it is being processed.

Right to Rectification

The right to correct inaccurate or incomplete personal data.

Right to Erasure (Right to be Forgotten)

The right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected.

Right to Restriction of Processing

The right to limit the processing of your data in certain situations, such as when accuracy is contested or the processing is unlawful.

Right to Data Portability

The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller.

Right to Object

The right to object to the processing of your data, especially for direct marketing purposes or if the processing is based on legitimate interests.

Right to Withdraw Consent

If the processing is based on consent, the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.Consent can be revoked, and rights can be exercised by contacting support@swaycharts.com.

Notice and Revisions

The Data Protection Commission (DPC) serves as the authoritative body overseeing the realm of data processing. Business practices and this privacy policy may be unilaterally modified, with users informed accordingly.